Placing an Order
Simply place your desired items in the shopping cart and proceed with our secure checkout system using your Visa, MasterCard, Discover, American Express or PayPal. Payment information is transmitted via secure socket layer (SSL) encrypted software and you may complete the entire ordering process through our Website knowing it is a completely secure transaction.
If you need assistance at any point during the ordering process, please call us, toll-free, at 1.888.339.3376 or drop us a note with our Contact Us form.
Shipping and handling charges are based on the combined merchandise weight of each order shipped to a single address.
Next Day Shipping
Your order will ship the next business day if received by 3:30 pm Mountain Time Monday - Friday. Weekend and holiday orders will process the next business day and ship the day after.
Note: Weekends and public holidays are not considered business days. The day of shipment is also not included in the calculated time-in-transit. If you have any questions about item availability or shipping, please call us, toll-free, at 1.888.339.3376 or drop us a note with our Contact Us form.
USPS Standard Mail
The US Postal Service does not offer detailed tracking capability. Although the postal service does not guarantee a certain number of days for delivery, usual delivery time is 3 - 10 business days.
UPS offers full tracking capability and a guaranteed delivery time. When a UPS delivery method is selected, you will receive an email notification from UPS with a tracking number and a scheduled delivery date.
A physical address is required for UPS delivery as UPS will not deliver to a PO Box.
Should you have any questions or concerns regarding delivery times, please do not hesitate to contact our Customer Care Department toll-free at 1.888.339.3376, Monday - Friday, 10:00 a.m. - 4:00 p.m. Mountain Time.
UPS DELIVERY TIMES WITHIN THE UNITED STATES
If order is placed by 3:30 pm MT
EXPECTED DELIVERY BY END OF DAY
Should your order be placed on or around the following observed holidays, please add one business day to the delivery of your package because UPS does not pick up or deliver on the following holidays:
UPS Observes the Following Holidays
|New Year's Day||January, 1, 2013|
|Memorial Day||May 27, 2013|
|Independence Day||July 4, 2013|
|Labor Day||September 2, 2013|
|Thanksgiving||November 28, 2013|
|Day After Thanksgiving||November 29, 2013|
|Christmas Day||December 25, 2013|
|New Year's Eve||December 31, 2013|
|New Year's Day||January 1, 2014|
EXCEPTION TO UPS GUARANTEED DELIVERY TIMES
Nurture My Body is pleased to accommodate our International Customers. To ensure that our product reaches the recipient safely and in a timely manner, we ship via Priority Mail International or Express Mail International, both fully insured and trackable mail services.
Regarding our International shipping costs, regretfully, we had to change our International shipping to a "fully insured" service as too many packages were going missing; therefore, we only offer Priority Mail International and Express Mail International for international shipments.
Processing Your Order
Due to the time and preparation involved with processing International orders, a handling fee has been incorporated into our shipping cost. Processing of International packages must be completed in person at a United States Postal Service facility.
Although Priority Mail International and Express Mail International do not provide a guaranteed number of days for delivery, usual delivery times is within 3 - 10 business days, pending normal Customs clearance. Customers must wait a reasonable time for an international item to be transported to and delivered in the foreign country before initiating an inquiry. Please wait 15 business days from the mailing date before making an inquiry with Nurture My Body.
Recipient of package is responsible for any and all duties or taxes incurred by Customs. All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through Customs and collecting duties and taxes.
Nurture My Body is not responsible for duties or fees incurred by Customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package.
International Toll-free: 1.888.339.3376
Monday - Friday
10:00 a.m. to 4:00 p.m. Mountain Time
If our products do not absolutely delight you, please contact us, toll-free, at 1.888.339.3376 so that we may assist you in the exchange or return of your items. We will be happy to accept the return of any unsatisfactory product if received back in our office within 15 days of delivery. We shall generate a Return Authorization Number and email you instructions on how and where to send back your items. Once we receive your return, we will be happy to exchange the items or issue a store credit to our Website in the form of a Gift Certificate for the initial purchase price. Products returned for exchange or store credit must contain at least half of our original product. Please note that we do not offer credit back to your charge card and that both the original shipping fees and your return shipping cannot be included in the credit.
If your order was damaged during delivery, you must contact us within 48 hours of delivery receipt. To contact us, please call, toll-free, 1.888.339.3376 or drop us a note with our Contact Us form. Please keep all packaging materials so that we may successfully file an insurance claim on your behalf.
The applicable sales tax will be applied to all purchases whose shipping address has a destination within Washington State.
Nurture My Body products have not been evaluated by the FDA and are for skin care, body care and hair care use only. Statements on our Website or in our literature are not intended to diagnose, treat, cure or prevent any illness, disease or condition.
Information on the Nurture My Body Website is provided to help you choose which products are best suited to your needs and any information provided by us should not be interpreted as medical advice. If you have questions about a particular medical condition, please consult your physician. Never use personal care products on broken or irritated skin without first checking with a doctor. If you have a specific sensitivity or allergy, we suggest you carefully study the ingredients of the product you're considering before using that product, and avoid any ingredients which you believe may cause a reaction. All Nurture My Body products are designed to be especially mild, formulated with safe, pure and natural ingredients, though some individuals may still experience a reaction when using new products. If you experience a rash or irritation, please discontinue use immediately and consult a qualified physician.