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Frequently Asked Questions

  1. Where are your Products Made?
  2. How long does it take to adjust to Natural and Organic Hair Care?
  3. What is the Shelf Life of your products?
  4. How do I Store my Products?
  5. Why is my Bottle Not Filled Up all the way?
  6. Why do you offer products in Glass Bottles? They can break.
  7. Why does my replacement product Look and Smell Different from the last time I ordered it?
  8. My organic Product Separated. Did it go bad?
  9. Are your products pH Balanced?

Order Information

  1. Is it Safe To Shop at Nurture My Body?
  2. How can I view the Status of my Order?
  3. How can I view or change my Account Profile?
  4. What is your Return Policy?
  5. How do I recover a Lost Password?
  6. What is your Privacy Policy?

Packing Information

  1. Are your Packing Materials safe for the environment?

Shipping Information

  1. What will my Shipping Costs be?
  2. When will my Order Ship?
  3. Do you ship Internationally?
  4. When is the latest I can ship packages for Delivery Before Christmas?

Answers:

Q: Where are your Products Made? A: Such a great question!. We make all of our own products right here in the good ole' US of A! Back to Top

Q: How long does it take to adjust to Natural and Organic Hair Care? A: Originally, hair was taken care of with only natural, plant-based ingredients. Nowadays, we are used to using products made with cheap synthetic ingredients which give us the illusion that our hair looks and feels healthy; however they do so by chemically altering the hair. The instant result may be appealing, but what is sacrificed is the natural balance of the hair while exposing ourselves to potentially harmful chemicals. It may take between 2 and 4 weeks for your hair to adjust to its naturally healthy condition. During this time your hair will be cleansing itself of the chemical build-up. You may experience your hair initially becoming limp, tangled, oily or dry while your hair is re-remembering its natural state. Back to Top
Q: What is the Shelf Life of your products?
A: Our products are made fresh approximately every two weeks to ensure their effectiveness. Every ingredient is Active - meaning that there are no chemical fillers and all ingredients are used for a purpose. There is no need to refrigerate our products and the Guaranteed Shelf Life is one year, as long as the products are stored out of direct sunlight. You can still use the products after one year but the oxygen molecules that interact with the product break down and leave the ingredients less effective. Back to Top Q: How do I Store my Products?
A: Simply keep your products out of direct sunlight and extreme temperature changes. A cool, dark place is best. Back to Top

Q: Why is my Bottle Not Filled Up all the way? A: As the owners of Nurture My Body, we are extremely intent on being ethical and honest people. We are a small company endeavoring to make our mark on this planet and are more than willing to go up against the large multi-million dollar companies. Our method of filling is not done with hugely expensive equipment but rather by hand. We fill by weight and not by volume. To date I can proudly boast that since we began our company in June of 2006, we have shipped over 20,000 bottles. And each and every bottle has been meticulously filled by hand. Our Filling Process We begin with an empty bottle, place it on a scale, zero out the scale and then proceed to fill each bottle, one at a time, by its designated weight that is published on our Website and on the product label. A jar of Moisturizer, for example, states that it will contain 2 oz. of product. Our guarantee to you is that your product, as well as every one of the 20,000 bottles that have left our plant, has at least the amount of product stated on our Website and label. I say, 'at least,' because when we fill that jar upon the scale, it's very difficult to get exactly 2 oz. of Moisturizer when filling by hand. So, our instructions to our fillers is that our products must have at least the amount stated on the label, and if it goes over (which it always does ~ 2.2 oz. or 2.4 oz. etc.) that's how we want it to be. No customer will get shorted on what we promise to give them and for what they have paid. We use that same container for many different products, some of which whose viscosity is thicker (thereby looking "fuller" in the jar or bottle), some of which whose viscosity is thinner (thereby looking as if the jar or bottle is not full). Again, we fill by the weight as shown on the label and Website and not by volume. Perhaps akin to different products bought in a market (what comes to mind is when I buy cereal and the bag does not look "full," but its designated net weight matches what is printed on the box).

One last thought. Shipping the bottles has a great deal to do with how the product looks when you open it. They are jostled around quite a bit by the Post Office and UPS, and often times the product will have an air pocket as if we did not fill the bottle up all the way. As you can see by the above process we employ you will always receive the amount of product for which you have paid. Back to Top Q: Why do you offer products in Glass Bottles? They can break. A: In an ongoing endeavor to honor our Earth and your health we have elected to offer glass as an option to BPA-free plastic bottles in our full-sized hair, bodya and baby care products. Our research has shown that BPA-free PET (#1), the plastic bottle we use for Hair Care, Body Care and Baby Care, is one of the safest options over some of the other available plastics. However, all plastics demonstrate varying levels of leaching chemicals, particularly when heated. But now, we have taken the next step and shall be offering Ultraviolet Blue Glass Bottles which protect against UV rays that can alter the ingredients. Easier to recycle, safer for your body.

To date we haven't heard about any issues with breakage in people's showers or sinks, however we could not declare beyond a shadow of a doubt that this would never happen. We definitely took a look at that when doing research to switch over to glass and we decided in the long run the potential of breakage did not outweigh the health hazards of plastic chemicals leaching into your bodies (and ours!). But we are leaving the final decision up to you. The bottles are quite sturdy but are not made of tempered glass. We have not found a tempered glass bottle that can be purchased at a reasonable price point. However the good news is that our glass bottles come with pumps, which means there is no need to lift the bottle, and the dispensing is a dream, and when we switched from plastic to glass, our costs for the containers was much higher, but we elected not to raise our prices. Back to Top

Q: Why does my replacement product Look and Smell Different from the last time I ordered it? A: Due to the fact that we work with nature and create our products in small batches, the color and aroma of a product may vary slightly from one bottle to the next. Back to Top Q: My organic Product Separated. Did it go bad? A: When we formulate we do so with the desire to use the least inert ingredients possible. At times your washes, shampoos or lotions may separate. No worries, your product did not go bad any more than an oil and vinegar salad dressing that separates. All is needed is to just shake it up and it will re-coagulate. Back to Top

Q: Are your products pH Balanced? A: Our products range from a level of 5 to 5.5. For a little education, Alkalis and acids have different effects on the hair. Acids will harden and contract the hair, while alkalis expand and soften the hair shaft. Hair and skin have a pH level of between 4.5 and 5.5 (an average of 5), and any application of acidic and alkaline compounds can raise or lower the pH levels of the hair causing physical changes. Back to Top Q: Is it Safe To Shop at Nurture My Body? A: Absolutely. We've earned the GeoTrust Certification for safeguarding users' privacy and Authorize.net "Verified Merchant" status for delivering secure payment transactions. We maintain the highest standards of security and privacy for our customers.

Back to Top Q: How can I view the status of My Order? A: Providing you have created an account (with a Username and Password), you can click on the "My Account" link in the footer of any page. After you have signed in, you can click on "Orders History" to check the status of the order you wish to view. Back to Top Q: How can I view or change my Account Profile? A: Click on the "My Account" link in the footer of any page. After you have signed in, you can click on "Modify Profile" to view and/or make any changes to your profile. Back to Top

Q: What is your Return Policy? A: If our products do not absolutely delight you, please contact us, toll-free, at 1.888.339.3376 so that we may assist you in the return of your items. We will be happy to accept the return of any unsatisfactory product if you return it to us within 30 days of purchase. We accept returns for unopened and unused products, and will issue store credit for any used product. Please note that the original shipping fees and your return shipping cannot be included refund amounts.

If your order was damaged during delivery, you must contact us within 48 hours of delivery receipt. To contact us, please call, toll-free, 1.888.339.3376 or use our Contact Us form to drop us a note. Please keep all packaging materials so that we may successfully file an insurance claim on your behalf. Back to Top

Q: How do I recover a Lost Password? A: Click on "My Account" in the footer of any page. There is a link on this page to recover your password. You'll need to enter your email address and it shall be sent to you immediately. Back to Top

Q: What is your Privacy Policy? A: We respect your privacy and hate spam as much as anyone. We will never spam you, or sell your personal information to anyone, ever. Read our Privacy Policy.

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Q: Are your Packing Materials safe for the environment? A: To assure our future is green, all of our packing materials are made from either biodegradable, recyclable or reused resources. The peanuts we primarily use are made from biodegradable corn starch and are not Styrofoam.

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Q: What will my Shipping Costs be? A: As soon as you proceed to the checkout (and prior to entering your credit card number), the shipping options and costs will be shown on the left side of the page after you enter your billing/shipping address. Back to Top

Q: When will my Order Ship? A: We maintain a Same or Next Business Day Shipping Policy. We ship orders at 11am Mountain time. If you order before then, we will get your order out the same day. Otherwise, it will go out at 11am on the following business day. Weekend and holiday orders will process the next business day. Note: Weekends and public holidays are not considered business days. The day of shipment is also not included in the calculated time-in-transit. If you have any questions about item availability or shipping, please call us, toll-free, at 1.888.339.3376 or drop us a note with our Contact Us form. Back to Top

Q: Do you ship Internationally? A: Yes, we ship all over the world. Just select your country from the drop-down menu during Checkout and you'll see that we offer 3 methods of Shipping: USPS First Class International (up to 3 pounds, 2 - 7 weeks), USPS Priority Mail International (6 - 10 business days) and USPS Express Mail International (3 - 6 Business Days). 

These services provide tracking information as well as insurance coverage. Please note that these services do not guarantee a certain number of days for delivery and all packages are subject to Customs clearance. The good news is that they are far cheaper than FedEx or UPS so we pass the savings onto you.

And if you do not see your country listed, drop us a note with our Contact Us form requesting us to add your country to our list. Back to Top

Q: When is the latest I can ship packages for Delivery Before Christmas? A: UPS will deliver by Tuesday, December 24, 2013 if your package ships:     - Ground - UPS suspends any guarantee for Ground during this Holiday period     - 3 Day Select by 3:30 PM (Mountain Time), Wednesday, December 18th     - 2nd Day Air by 3:30 PM (Mountain Time), Thursday, December 19th     - Next Day Air by 3:30 PM (Mountain Time), Friday, December 20th USPS does not provide guaranteed delivery times. Heavy seasonal package volume along with unforeseen weather conditions may result in delays. Back to Top